Return Policy
Return & Refund Policy – Eleanor & Grace Boutique
At Eleanor & Grace Boutique, we are committed to providing our customers with reliable service and a smooth shopping experience. This Return & Refund Policy is designed to be clear, fair, and transparent. Please review the conditions below carefully before making a purchase.
100% Money-Back Guarantee on Regular Items
We offer a full money-back guarantee on all regular-priced, new items purchased from Eleanor & Grace Boutique.
To be eligible for a refund, items must be:
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Unworn and unused
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In original condition
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In original packaging
No Returns on Sale Items
All items purchased during a sale, promotion, or with a discount are considered final sale.
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Sale items cannot be returned or exchanged
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This includes size-related issues
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Please review product details and sizing carefully before completing your purchase
Return Shipping Costs
Customers are responsible for all return shipping costs.
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Return shipping fees are non-refundable
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Eleanor & Grace Boutique is not responsible for lost or damaged return shipments
We recommend using a trackable shipping method when returning items.
Return Timeframe
Return requests must be submitted within 30 days of receiving your order.
Requests made after this period will not be accepted.
No Exchanges on Sale Products
Sale items are not eligible for exchange, including exchanges for a different size or color.
Defective or Damaged Products
If your item arrives with a manufacturing defect or damage, we offer a full refund or replacement, depending on your preference.
Please contact us within 7 days of delivery and include clear photos of the defect so we can assist you promptly.
Return Process
To initiate a return, please contact our customer support team at:
📧 info@eleanorgraceboutique.com
Once your request is approved, you will receive detailed return instructions.
Required Return Form
All returns must include a completed return form.
Returns received without the required form may not be processed.
Summary
Eleanor & Grace Boutique, based in New York City, is committed to fair and transparent service. By following this Return & Refund Policy, we ensure that all requests are handled efficiently and professionally.
If you have any questions or need assistance, our support team is always happy to help.